Login

Cart

Your cart is empty

Returns & Refund Policy

General Policy

All sales are final.
By placing an order or confirming an appointment with Assemble, you acknowledge and agree to the terms outlined below.

As our offerings include bespoke, made-to-order, altered, and limited-quantity items, we maintain a strict no-refund policy.

Bespoke & Custom-Made Items

All bespoke, made-to-measure, customised, or altered garments are:

  • Strictly non-refundable

  • Non-exchangeable

  • Non-cancellable once confirmed

This includes, but is not limited to:

  • Bespoke suits, shirts, trousers, outerwear, and dresses

  • Custom sizing, length adjustments, or design modifications

  • Bridal, evening, ceremonial, or occasion wear

  • Any item produced, cut, or altered specifically for the client

Once fabric is cut or production has commenced, no refunds or exchanges will be permitted under any circumstances.

Off-The-Rack Items & Accessories (If Applicable)

For eligible off-the-rack items or accessories only, exchanges may be considered under the following conditions:

  • Exchange requests must be made within 7 days of receiving the item

  • Items must be:

    • Unworn

    • Unwashed

    • Unaltered

    • In original condition with all tags attached

    • Returned in original packaging

Items that show signs of wear, damage, alteration, or misuse will be rejected.

Exchange Policy

  • Exchanges are allowed strictly within 7 days

  • Exchanges are subject to stock availability

  • If the desired item is unavailable, no refund or store credit will be issued

  • Price differences must be topped up if applicable

We do not offer:

  • Cash refunds

  • Store credits

  • Credit notes

  • Exchanges beyond the stated period

Non-Returnable & Non-Exchangeable Items

The following items are strictly non-returnable and non-exchangeable:

  • Sale or discounted items

  • Promotional items

  • Gift cards or vouchers

  • Items purchased using vouchers or store credits

  • Items marked as Final Sale

Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.

Appointments, Deposits & Payments

  • All deposits are strictly non-refundable

  • Missed or late appointments may result in the forfeiture of deposits

  • Appointment fees (if applicable) are non-refundable

Rescheduling is subject to availability and must be requested in advance.

Defective or Incorrect Items

In the unlikely event that you receive an item that is:

  • Incorrect, or

  • Defective due to our artistry

Please notify us within 48 hours of receiving the item, supported with clear photographs.

We reserve the right to:

  • Assess the item internally

  • Repair, replace, or remake the item at our discretion

Refunds will not be issued.

Final Decision

All decisions made by Assemble regarding returns, exchanges, repairs, or remakes are final.

By completing a purchase or confirming an appointment, you agree to these terms in full.

Contact

For clarification before purchase, please get in touch with us before confirming your order or appointment.

We encourage clients to ask questions upfront to ensure complete alignment.